Why Solutions Management Group?
At SMG, our company is a mutual win for everyone involved because we believe that working together is better. We offer exciting opportunities in the industry of office technology solutions.
Health, Dental and Vision Insurance
401(K) Retirement Plan
Section 125 FSA Account
Our team is critical to the success of the company. As an important asset to SMG, each employee is viewed as an important contributor to the overall company effort.
The Technology Assistant will assist with testing and maintaining classroom technology. Utilizing a developed tracking system, this position will be required to record the usability of technology equipment throughout the Kirkwood Community College campus. This position will also assist with performing a physical inventory and maintaining inventory data.
Service Desk Analyst – Cedar Rapids, IA
The Service Desk Analyst will provide remote, phone & email based, first level technical support to staff and faculty. This position requires an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
Service Technician – Cedar Rapids, IA
The Service Technician drives to clients business to trouble shoot machine issues. Resolves issues within a timely manner. Xerox, Ricoh, Savin are the manufactures the technician will be responsible for servicing.